Welcome to Our Support Centre ‎

From July 1, the Australian Government has introduced updated rules regarding how money and digital assets (like cryptocurrency) move around. 

What Does This Mean For You? 

As of July 1st, all Localcoin customers in Australia are required to provide additional documentation to verify their identity and Source of Funds if not previously submitted. 

Accepted Source of Funds Documents include: 

• Bank Statements
• Pay Slips
• Sales Agreements (Property, land, car, etc.)

New Customers:

Follow the instructions on the terminal, verify your identity, and submit source of funds documents through our online submission page to complete verification. 
 

Existing Customers: 

You will receive a link via SMS message that will take you to the Localcoin source of funds document upload page. From there, select and upload the documents: 

I’ve submitted my documents, what’s next? 

After submitting your documents, if they are validated successfully, you’ll receive confirmation your profile has been verified (image below). Otherwise, you will be prompted to resubmit a new document. Once your profile is verified, you can proceed using Localcoin services as you did before. 

I Need Help, who do I contact? 

You can contact our support team through the following channels: 

Email: help@localcoinatm.com

Phone: +61 1800 953 282

Live Chat: connect through our Help Bot via our website