Welcome to Our Support Centre ‎

Please note:

All cryptocurrency transactions are irreversible, non-refundable, and near-untraceable. A QR Code of a cryptocurrency wallet address such as Bitcoin is not linked to a personal identity or geographic location - online or offline. Therefore, all Localcoin transactions are final and non-refundable [see Localcoin's Terms of Service §2 & 3].

Firstly, we recommend you take the following actions as soon as possible:

1. Report your incident to the Commonwealth Fraud Prevention Centre, see how on their website here.
2. Report the scam to your local or territory police on 131 444 or by their website:
3. • Australian Capital Territory Police
   • New South Wales Police
   • Northern Territory Police
   • Queensland Police
   • South Australia Police
   • Victoria Police
   • Western Australia Police
   • Tasmania Police
4. Scamwatch if related to an email, online or telephone scam including scams from interstate or overseas.
5. Australian Securities and Investments Commission if related to a financial/investment scam or fraud
6. Crime Stoppers if you require to anonymously make the report.
7. If applicable - Notify the gaming site, dating site, job site, or social media site where you first encountered the third party to inform them of a fraudulent member.

Next, please contact our Support Team and include:

1. A written statement containing a detailed description of what happened to you (who contacted you, what did they say, what were you asked to do, etc.);
2. A reference to your transaction. Ideally, the Transaction ID is the easiest way to locate your transaction which is found on the receipt. If you do not have this, please provide a description of the date, time, location, and amount of the transaction. 
3. Any screenshots of the individual(s) who contacted you. This can be a screenshot of the text messages they sent you or conversations via email.

We will contact you with any follow-up questions we may have regarding this situation.

For more information on what to do if you are a victim, follow this link to the Scamwatch guide on: What to do if you've been scammed.

Do not pay other companies or private investigators to return any lost funds to you, these are also common scams that operate to extract more money from scam victims. Only go to your local Police for assistance in retrieving funds lost to a scam/fraud.